Reference

How jilittt Handles Your Personal Information

Your account data — from the mobile number you register with to the GCash or Maya transaction records linked to your wallet — is handled with a clear set of rules that we spell out here.

Account data handled securelyGCash, Maya, InstaPay transaction records protectedYour rights to access and correctionClear data retention rulesDirect contact path for privacy concerns
Explore the Lobby Read FAQ
jilittt How jilittt Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of the data we hold on your account, ask us to correct something, or raise a concern about how your information is being used, you have three direct routes. We aim to acknowledge every privacy request within the same business day it is received, and to respond fully within the period required under applicable Philippine data protection rules.

Live Chat Open the chat icon inside your account dashboard at any time. State that your query is a privacy request so our team routes it to the right person immediately.
Email Send your request to our dedicated privacy address listed in your account settings. Include your registered mobile number so we can verify your identity before acting.
Account Settings Some data updates — like your mobile number or linked e-wallet — can be actioned directly inside Account Settings under the Profile tab without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data protection at jilittt is built around four concrete practices: encrypted storage, access controls on payment records, a defined retention schedule and a clear process for you to exercise your rights. Players in Quezon City and across the Philippines interact with the platform through mobile devices, and we apply the same security standards whether you are topping up via GCash at midnight or checking your withdrawal status on a desktop browser.

Encrypted Storage

All personal data and payment transaction records — including GCash and Maya references — are stored using encryption. Only authorised staff with a verified operational need can access them.

Cookie and Session Data

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage non-essential cookies through your browser settings at any time.

Retention Schedule

Active account data is kept while your account remains open. After account closure, we retain only what Philippine law requires us to keep, and we delete everything else on a rolling schedule.

Your Correction Rights

If your registered name, contact number or linked wallet details are wrong, you can correct them inside Account Settings or by raising a request through live chat or email support.

Common Questions About Your Privacy on jilittt

These are the questions we hear most often from account holders about how their personal information is stored, used and protected. If your question is not covered here, reach us through live chat or email and reference your account.

We collect your name, mobile number, email address and any ID documents used for account verification. If you deposit via GCash, Maya or InstaPay, the transaction reference and amount are also recorded.

We share data only with payment processors needed to run GCash, Maya and InstaPay transactions, and where required by Philippine law or a verified legal request. We do not sell your data.

We delete non-essential data once your account is closed. Certain financial and identity records are kept for the period required under applicable Philippine regulations, then removed on a scheduled basis.

Yes. Send a data access request through live chat or email — include your registered mobile number so we can verify your identity. We will respond within the timeframe required by applicable Philippine data rules.

Minor updates like your linked e-wallet or mobile number can be changed inside Account Settings under the Profile tab. For name corrections or document updates, contact us via live chat or email.

Yes. Payment transaction records — including InstaPay transfer references — are encrypted and accessible only to staff with a direct operational need, such as resolving a balance dispute.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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